1. What this covers
This policy applies to the VibeAudit one-shot security audit, sold as a one-time payment of $149 per project (or the price shown at checkout). VibeAudit is a digital service — a human-reviewed security audit report. No physical goods are shipped.
2. Before your report is delivered — full refund
You may request a full refund at any time before your audit report has been delivered. Just email [email protected] with your order ID and we will process it — no questions asked.
3. After delivery
Once the report has been delivered, the service is considered fully performed. Because it is a digital service delivered as a document you keep, refunds are generally not available after delivery.
Exception: if the report contains a major defect attributable to us (for example, it does not cover the agreed scope, or it cannot be opened), contact us within 48 hours of delivery. We will either re-deliver a corrected report or offer a partial or full refund, depending on the defect.
4. How to request a refund
- Email [email protected] with your order ID, the email used at checkout, and a short reason.
- Refunds are issued through Paddle.com, the merchant of record for your payment. After we approve, Paddle processes the refund to your original payment method; the time it takes to appear on your statement depends on your payment provider.
5. Statutory rights
Nothing in this policy limits any non-waivable statutory rights you may have under the law that applies to your purchase.